Effective date: September 7, 2026. This policy describes how Elite BioNutrition (“we,” “us”) collects, uses, and shares information when you use elitebionutrition.com and our related services.
Information we collect
Information you provide. When you create an account, place an order, join our email list, or contact us, we collect your name, email address, shipping and billing address, phone number (if provided), and order history. Payment card details are collected and processed by our payment processor; we never see or store full card numbers.
Information collected automatically. Like most websites we collect standard log and device data (IP address, browser type, pages viewed) and use cookies to keep your cart working, keep you signed in, and understand how the site is used. You can control cookies through your browser settings; the cart and checkout require them.
How we use information
- To process, fulfill, and ship your orders, and to send transactional messages about them (order confirmation, shipping, delivery).
- To provide customer support and honor our satisfaction guarantee.
- To send marketing email if you have an account with us. Every marketing email includes a working unsubscribe link, and you can also manage preferences in My Account.
- To send SMS/text messages only if you separately and expressly opt in (see Mobile information below).
- To operate, secure, and improve the website.
How we share information
We share information only with service providers who need it to serve you: our fulfillment partner (to pack and ship your order), shipping carriers, our payment processor, our email/SMS platform, and our website host. These providers may use your information only to provide services to us. We do not sell your personal information.
Mobile information and text messaging
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services solely for the purpose of delivering messages to you.
You will only receive text messages from us if you expressly opted in by checking the SMS consent box at checkout or on your account page. Consent to receive text messages is not a condition of any purchase. You can opt out at any time by replying STOP to any message or by unchecking the box in My Account.
Your choices and rights
You may access, correct, or delete the personal information in your account at any time from My Account, or by emailing us. You may unsubscribe from marketing email via the link in any message. Depending on where you live, you may have additional rights to request access to or deletion of your personal information; we honor verified requests sent to the address below.
Data retention and security
We retain order records as required for tax, accounting, and product-safety obligations. We use industry-standard safeguards (TLS encryption in transit, access controls) to protect your information. No method of transmission or storage is completely secure.
Children
Our products and website are intended for adults 18 and older. We do not knowingly collect information from children.
Changes and contact
We will post any changes to this policy on this page with an updated effective date. Questions or requests: support@elitebionutrition.com, or write to Elite BioNutrition, 1615 Lakes Pkwy, Ste C, Lawrenceville, GA 30043, USA.